FAQs and Contact

How does a return work?

If you are not completely satisfied with an item, you can easily return it to us. Simply send a short message to our customer service at info@resellvintage.de.

To speed up the process, please include your order number and the reason for return directly in your email. Our support team will then contact you immediately and provide you with all further information for a smooth return shipping process.

How long is the delivery time?

We do our best to ensure that your order arrives as quickly as possible. The delivery time within [Germany / Austria / Switzerland] is usually 2 to 3 business days.

As soon as your package leaves our warehouse, you will receive a shipping confirmation from us by email. There you will also find a tracking link with which you can conveniently track the exact status of your delivery at any time.

When are returns processed?

Transparency and fairness are important to us: All incoming return requests are processed by our support team chronologically by date of receipt. We strive to respond to you promptly.

As soon as your return has physically arrived at our warehouse and has been checked, we will immediately initiate the refund. The amount will then be credited to you via the originally chosen payment method.

Your question wasn't answered? Feel free to contact us via our contact form or directly by email!

With this FAQ page, we hope to answer the most common questions and provide you with a pleasant shopping experience. Do not hesitate to contact us with any further questions!